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Privacy Policy for Your Account Data

This page explains what we collect when you open an account, move money through UPI, Paytm or PhonePe, and contact us for help.

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8c3 Privacy Policy for Your Account Data
REQUEST PATHS

Privacy Request Support Paths

If you want to see, correct, or remove data where local law allows, contact us from the channel already linked to your account.

Email Send a message from your registered inbox with the exact change you want. Include your account email, mobile number, and any payment reference so we can match the record without long back-and-forth and keep the reply tied to the right file.
Account Chat Use the chat panel after login for quicker case handling. It helps us confirm identity against your session and respond to access, correction, or deletion requests tied to your profile. Keep the message short and mention the date range if needed.
Privacy Form If you prefer a written request, use the privacy form in the site footer. Add the topic, the account details involved, and any date range that helps us locate the record. We will reply through the same channel when possible.
RECORD CARE

How We Keep Privacy Records

We keep the policy practical: collect only what helps us run the account, limit who can see it, and log updates so you can tell what changed.

Data Scope

We keep the contact, device, and transaction details needed to manage your account. We do not use them for unrelated purposes, and we avoid collecting fields that are not needed for the request in front of us or the check being done.

Cookie Use

Cookies help the site remember your session and language choice, and they support basic security checks. If you block them, some screens may forget state and ask you to verify again, especially after a long pause or device switch.

Account Checks

When you ask for a correction or a sensitive change, we compare the request with the email, phone number, and recent payment references on file so the record goes to the right account and the change does not land in the wrong place.

Retention

We keep records only for as long as needed for support, account upkeep, reconciliation, tax, audit, or dispute handling. After that period ends, we remove or archive them under the rule that applies, and we do not hold them longer without cause.

Your Requests

You can ask to see, correct, or delete data where local law allows. Send the request from the registered channel so we can confirm it before we act on the account, and add any reference number that helps us locate the file.

Policy Updates

If this page changes, we post the new version here and adjust the effective date. If a change affects your rights or the way we handle records, we explain the practical impact in plain language and keep the wording easy to check.

Common Policy Questions Answered

This section answers the points people ask first: what we collect, how long we keep it, how cookies work, and how to contact us if something looks wrong. We answer requests against the details on the account, so use the same email or mobile number you registered with. If local law changes what we can do, we follow the rule that applies at that time and only keep the data needed for that purpose.

We keep the details you enter, the contact number or email on the account, device and browser signals, and payment references from UPI, Paytm, PhonePe, or Google Pay when they are needed to complete or match a transaction or support case.

Yes. Cookies help us keep you signed in, remember language choice, and spot repeated errors. You can clear them in your browser, but some pages may ask you to sign in again or reload state after that change.

We keep records for as long as needed for account handling, dispute checks, audit duties, and tax or fraud controls. Once those duties end, we remove or archive the data according to the rule that applies and the record type involved.

Yes. You can ask to see the details tied to your account or request a correction. Send the request from the registered email or mobile number so we can verify it before making any change on the file.

Use the support inbox, the account chat, or the privacy form in the footer. Add your account email, the mobile number on file, and the topic so we can route it to the right team without delay.

When local law gives you a right to restrict, correct, or remove data, we follow that rule. If the law requires us to keep a record, we keep only what is needed and explain the limit clearly.

If we change this page, we publish the new version here and update the date shown with it. Please check it after a policy-related message so you know which rules apply to your account.

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